eGovernment Research

     The provision and use of government websites has grown very significantly in recent years. Central government must ensure that this online presence is both effective and efficient, providing high quality services and information for citizens at a reasonable cost.

     In this group project, our team is going to develop a method which evaluates the benefit from eGovernment of South Australia. We decided to go through the method which other countries are using. By combining these methods, we can find one which meet SA eGovernment's demand.

We can't evaluate a thing without knowing it. We spent days to analyze the services provided by the SA eGovernment website. Here is the list:
Arts, sport and leisure

     Arts, sport and leisure organisations
     Entertainment
     Places to visit
     Sport and recreation
Business, industry and trade
     Business and industry sectors
     Employing people
     Exporting and importing
     Licensing and regulation
     Services and resources
     Starting and managing a business
     Tenders and contracts
Citizens and your rights
     Access to government
     Citizen status
     Complaints
     Rights of individuals
     Shopper protection
Community support
     Aboriginal support services
     Carers
     Community organisations
     Disability
     Migrants
     Volunteering
Corporate information
Crime, justice and the law
     Crime
     Going to court
     Going to prison
     Mullighan Inquiry
     Police checks
     Road rules
     The legal system
Education, skills and learning
     Aboriginal education
     Community education and short courses
     Early childhood, education and care
     Financial help, scholarships and grants
     General information
     Health, wellbeing and special needs
     Schools
     Student categories
     University and higher education
     Vocational education and training
     Working in education
Emergency, safety and infrastructure
     Current alerts
     Emergency
     Infrastructure
     Safety at home and in the community
     Volunteers in post emergency recovery operations
Employment and finance
     Aboriginal employment programs
     At work
     Financial support
     Information for employers
     Looking for work
     Money
Health and wellbeing
     Drugs and alcohol
     Health emergencies
     Health resources
     Health services
     Health topics
     Healthy environment
     Healthy living
     Hospitals and clinics
     Infectious diseases
Housing, property and land
     Building and development
     Buying and selling
     Customer entry points and contacts
     Emergency shelter and homelessness
     Housing for Aboriginal people
     Information about properties and places
     Owning and living in your home
     Renting and letting
Seniors
     Age-related disabilities
     Concessions and finances
     Corporate and business information
     Death and grief
     Health and wellbeing
     Help for older Aboriginal people
     Help for older people from a non-English speaking background
     Housing and help at home
     Legal issues
     Raising grandchildren
     Staying active
     Transport
Transport, travel and motoring
     Boating and marine
     Cycling
     EzyReg
     Major transport projects
     Motoring
     Pay a fine
     Public transport and travel
     Road safety
     Sunrise and sunset times
     Transport facts and figures
     Transport fees
     Transport industry services
     Transport smartphone apps
     Walking and pedestrians
Water, energy and environment
     Animals

     Climate change
     Energy
     Environment and natural resources
     Recycling and waste
     Water

You can imagine that how hard it will be to evaluate a website which provides services across such a wide range. Therefore, we turned to find methods which have been used by other countries.


     https://update.cabinetoffice.gov.uk/resource-library/websitemetrics2010-11
This website provides comprehensive perspectives how UK government evaluate their return of investment on website, including cost, usage and quality. We choose this as the first reference because UK has more similarity with Australia than other countries do.

     We are still working on it, and finding more reference.